trueITpros upgrades to ShoreTel VoIP phone system and integrated software package
Before we took the plunge and invested in a ShoreTel VoIP phone system, the office ring tone was a lengthy and digitized rendition of Pachelbel’s Cannon. The classical melody often resulted in less phone answering urgency, and transferring or holding a call was a frustrating and clunky task. ShoreTel has received countless awards for its user-friendliness and customer satisfaction. In fact—98% of ShoreTel VoIP phone system users are highly satisfied with the system.
ShoreTel has included a dynamic and exciting new aspect to the office phone: software. That’s right—you can place calls, check voicemails, transfer to another line, or scrub through a voicemail (think visual controls, like an iPhone). When a caller phones in, a caller ID pop-up box shows the name and number of the caller right on your desktop. With one click, you can easily divert a call to a coworker. The software also gives the user many options for intelligent call forwarding, greetings, and voicemail box settings.
Market researchers at Nemertes report that ShoreTel’s unified communications (UC) will play a major role in future 
telephony systems and user satisfaction. ShoreTel has received the highest rankings from Gartner’s “Telephony Magic Quadrant”, a research-based analysis that focuses on numerous factors including pricing, innovation and overall company viability. Thankfully, trueITpros has a few technogeeks on staff, making training quick and painless.
The new Shoretel VoIP phone system has made the constant phone calls, transfers, and messages easy to manage through the visualized software counterpart. Version 13 offers new settings such as file-based music while on hold and extra handy iOS device compatibility. This means you can forward calls to your iPad or iPhone and have a video or conference call anywhere you have a signal. UC is the dominant objective for the ShoreTel VoIP phone system and future updates are expected to enhance the system’s cloud foundation.
Check out how it works by calling us anytime at 678-534-8776. You can look up your party by first name or extension number.